Frequently Asked Questions
Everything you need to know about shopping at Jonesies Children's Shop of Rome.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive, depending on your location.
What is your return policy for children's apparel?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that seasonal and holiday items are final sale.
How do I ensure I select the correct size for my child?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up to ensure a comfortable fit as children grow.
Do you offer gift wrapping for special occasions?
Yes! We offer signature gift wrapping and personalized notes for birthdays, baby showers, and holidays. You can select this option at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.
Are your fabrics safe for sensitive skin?
Absolutely. We prioritize high-quality, natural fibers like organic cotton and bamboo to ensure our garments are soft and safe for infants and children with sensitive skin.